Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the website pokzcc.top and services provided by pokzcc B.V. ("Company," "we," "our," or "us"), a residential construction company registered in the Netherlands.

By accessing our website, requesting our services, or entering into a construction contract with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Services Description

pokzcc B.V. provides residential construction services including but not limited to:

• Custom home construction
• Home renovations and remodeling
• Home extensions and additions
• Property maintenance services
• Construction consultation services

Specific services, scope of work, timelines, and pricing will be detailed in individual project contracts or service agreements.

3. Website Use and Restrictions

3.1 Permitted Use

You may use our website for lawful purposes only, including:

• Viewing information about our services
• Submitting inquiries and requests for quotes
• Communicating with our team
• Accessing resources and project galleries

3.2 Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or harmful code
• Interfere with website functionality or security
• Copy, reproduce, or distribute website content without permission
• Use automated systems to access the website excessively

4. Intellectual Property Rights

4.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of pokzcc B.V. or our licensors and is protected by Dutch and international copyright laws.

4.2 Project Materials

Construction plans, designs, and project documentation created by pokzcc remain our intellectual property unless otherwise specified in writing. Clients receive a licence to use these materials for their specific project.

4.3 Client Materials

You retain ownership of any materials, ideas, or specifications you provide to us. By providing such materials, you grant us a licence to use them for the purpose of delivering our services.

5. Service Terms and Conditions

5.1 Quotes and Estimates

• All quotes are valid for 30 days unless otherwise specified
• Quotes are based on information provided and site conditions at time of assessment
• Final pricing may vary based on actual project requirements and unforeseen circumstances
• Additional work outside the original scope requires written approval

5.2 Contracts and Agreements

• All construction projects require a signed written contract
• Contract terms supersede these general Terms of Service
• Changes to project scope must be documented in writing
• Payment schedules and milestones will be specified in individual contracts

5.3 Permits and Approvals

Clients are responsible for obtaining necessary permits and approvals unless specifically included in our service agreement. We will assist with permit applications when contracted to do so.

6. Payment Terms

6.1 Payment Schedule

• Payment schedules are outlined in individual project contracts
• Payments are typically tied to project milestones
• Final payment is due upon project completion and client acceptance

6.2 Late Payments

Late payments may result in:

• Interest charges as permitted by Dutch law
• Suspension of work until payment is received
• Additional costs for project delays

6.3 Disputed Charges

Any payment disputes must be raised within 30 days of invoice date. Undisputed portions of invoices remain due as scheduled.

7. Warranties and Disclaimers

7.1 Construction Warranties

• We provide warranties on our workmanship as specified in project contracts
• Material warranties are provided by manufacturers
• Warranty periods and coverage vary by project type and components

7.2 Website Disclaimers

Our website and information are provided "as is" without warranties of any kind. We do not guarantee:

• Continuous availability of the website
• Accuracy of all information displayed
• Compatibility with all devices or browsers
• Freedom from errors or interruptions

8. Limitation of Liability

8.1 General Limitations

To the maximum extent permitted by Dutch law, our liability is limited to:

• Direct damages actually incurred
• The total contract value for the specific project
• Amounts covered by our professional liability insurance

8.2 Excluded Damages

We are not liable for:

• Indirect, consequential, or punitive damages
• Loss of profits or business opportunities
• Damages resulting from client-provided materials or specifications
• Delays caused by weather, permits, or third parties
• Normal wear and tear of completed work

9. Indemnification

You agree to indemnify and hold pokzcc B.V. harmless from claims, damages, or expenses arising from:

• Your violation of these Terms
• Your misuse of our website or services
• Inaccurate information you provide
• Your failure to obtain necessary permits or approvals
• Third-party claims related to your project or property

10. Privacy and Data Protection

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy for detailed information.

By using our services, you consent to the data practices described in our Privacy Policy.

11. Termination

11.1 Website Access

We may terminate or suspend your access to our website immediately for any violation of these Terms.

11.2 Service Contracts

Construction service contracts may be terminated according to the specific terms outlined in individual project agreements. Termination procedures, notice requirements, and payment obligations will be specified in those contracts.

12. Dispute Resolution

12.1 Informal Resolution

We encourage resolving disputes through direct communication. Please contact us at legal@pokzcc.top to discuss any concerns.

12.2 Mediation

If informal resolution fails, disputes should first be submitted to mediation through a recognised Dutch mediation service.

12.3 Arbitration and Legal Proceedings

Unresolved disputes may be subject to arbitration or legal proceedings in accordance with Dutch law. The courts of North Brabant, Netherlands, have exclusive jurisdiction over any legal disputes.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the Dutch courts.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters, severe weather conditions
• Government actions, regulations, or permit delays
• Labour strikes or material shortages
• Pandemic or health emergencies
• Utility failures or infrastructure problems
• Acts of terrorism or war

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated "Last updated" date.

For significant changes, we will provide notice through:

• Email notification to registered users
• Prominent notice on our website
• Direct communication for active project clients

Continued use of our website or services after changes constitutes acceptance of the modified Terms.

16. Contact Information

For questions about these Terms of Service, please contact us:

17. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute the entire agreement between you and pokzcc B.V. regarding your use of our website and general service terms.

Specific construction projects will be governed by individual contracts that may contain additional or different terms.